How to get update and scan reports in Kaspersky Security Cloud 19 for Mac and send them to Kaspersky
Latest update: October 27, 2022
ID: 14724
How to generate a scan or update report
- Click on the application icon in the top right corner of the screen and select Preferences.
- Go to the Information tab and select Log non-critical events checkbox.
- Run a scan or database update. Wait until the process has completed or ended with an error.
- In the top right corner of the screen, click Protection → Reports.
- Go to the Update or Scan section and select the most recent task. Click .
- Enter a unique name for the report and select a folder to save it in. Click Save.
- Return to the application preferences and clear the Log non-critical events checkbox in the Information tab.
The report has been created.
How to send the report to Kaspersky technical support
- Select Compress from the report file’s shortcut menu.
- Submit a request to Kaspersky technical support by choosing the topic of your request. Attach an archive with the report to your request.
The report has been sent. Wait for a response from Kaspersky technical support.