About anonymous subscriptions
April 12, 2023
ID 191236
Your subscription is considered "anonymous" if you purchased a subscription for the Unlimited version of Kaspersky VPN from the App Store while not signed in to your My Kaspersky account or when you didn't have a My Kaspersky account. An anonymous subscription is associated with your App Store account, but not with your My Kaspersky account.
You can associate your anonymous subscription with your My Kaspersky account at any time. After you sign in to My Kaspersky on the device with the Unlimited version of Kaspersky VPN, your subscription is automatically associated with your My Kaspersky account. This process may take some time, and active VPN sessions on your devices may be stopped. After that, you can use My Kaspersky to manage your subscription. All devices that use this subscription will be automatically connected to your My Kaspersky account. You will also be able to use your My Kaspersky account to apply your subscription to Kaspersky VPN on new devices (if the device limit has not been reached).
When you restore an anonymous subscription from Kaspersky VPN while signed in to your My Kaspersky account, your subscription is automatically associated with your My Kaspersky account as well. All devices that use this subscription will be automatically connected to it.
Note: After your subscription is associated with your My Kaspersky account, you need to confirm all your automatically connected devices on My Kaspersky.
You can disconnect the subscription from My Kaspersky by contacting Customer Service.