Contents
- About this Help document
- Sources of information about the app
- Kaspersky QR Scanner
- Installing and removing the app
- App interface
- App licensing
- Starting the app
- Performing typical tasks
- Contacting Technical Support Service
- Glossary
- AO KASPERSKY LAB
- Information about third-party code
- Trademark notices
About this Help document
Welcome to Kaspersky QR Scanner Help.
To be able to use Kaspersky QR Scanner successfully, you should be acquainted with the interface of the operating system that you use, know the basic techniques of using that system, and know how to use email and the Internet.
This Help is intended to do the following:
- Help you install and use Kaspersky QR Scanner.
- Describe additional sources of information about the application and ways of receiving technical support.
Sources of information about the app
This section lists the sources of information about the app.
You can select the most suitable information source, depending on the issue's level of importance and urgency.
Sources of information to research on your own
You can use the following sources to search for information about Kaspersky QR Scanner on your own:
- App page on the Kaspersky Lab website
- App page on the Technical Support website (Knowledge Base)
- Online help
If you cannot find a solution for your issue, we recommend that you contact Kaspersky Lab Technical Support.
An Internet connection is required to use information sources on the websites.
Kaspersky QR Scanner page on the Kaspersky Lab website
On the Kaspersky QR Scanner page you can view general information about the app, its functions and features.
The Kaspersky QR Scanner page contains a link to eStore. You can download the app to your device from the eStore.
Kaspersky QR Scanner page in the Knowledge Base
Knowledge Base is a section on the Technical Support website.
On the page of Kaspersky QR Scanner in the Knowledge Base, you will find articles that provide useful information, advice, and answers to frequently asked questions on how to purchase, install, and use the app.
Knowledge Base articles can answer questions relating to not only to Kaspersky QR Scanner but also to other Kaspersky Lab apps. Knowledge Base articles can also include Technical Support news.
Online help
The app online help provides information on how to install, configure, activate, and use the app. It describes the app interface and suggests ways of solving typical user tasks while using the app.
Page topDiscussing Kaspersky Lab applications on the forum
If your question does not require an immediate answer, you can discuss it with Kaspersky Lab experts and other users in our forum.
In this forum you can view existing topics, leave your comments, create new topics.
Page topKaspersky QR Scanner
This section describes the app features and lists the hardware and software requirements of Kaspersky QR Scanner.
About Kaspersky QR Scanner
Kaspersky QR Scanner lets you scan QR codes and access the information encrypted in QR codes. A QR code (Quick Response Code) is a two-dimensional bar code with encrypted information that is scanned by means of the device camera.
You can use the app to scan QR codes containing the following information:
- Text
You can view text in the window of the built-in browser of Kaspersky QR Scanner.
Kaspersky QR Scanner checks links to the websites encrypted in QR codes of this type.
- Link to a website
You can preview the website content in the window of the built-in browser of Kaspersky QR Scanner to make sure it is safe. You can then open the website in your default web browser.
Kaspersky QR Scanner checks links to the websites encrypted in QR codes of this type.
- Contact details
You can add users to the contact list of your device.
Kaspersky QR Scanner checks links to the websites in the special part of a QR code of this type, which contains information about the website.
- Wi-Fi network connection settings
You can view the connection settings and copy the Wi-Fi network password to clipboard and then paste it into the Wi-Fi network connection form.
Kaspersky QR Scanner checks only links to the websites that were detected by your device’s software.
Kaspersky QR Scanner will notify you, when a link to malicious or phishing website is detected.
Page topHardware and software requirements
Kaspersky QR Scanner for iOS has the following hardware and software requirements:
- Devices: iPhone 4s or a newer model; iPad 2 or a newer model
- 20 MB of free disk space in the main memory of the device
- Operating system: iOS 9-12
- Access to the device camera
- Internet connection
Install the app
To install Kaspersky QR Scanner:
- Go to App Store.
- About Kaspersky QR Scanner. To do so, tap Search, type the app name in the search field, and tap the Find button.
- Select Kaspersky QR Scanner in the search results.
A page with the details of Kaspersky QR Scanner opens.
- On the app page, tap Free and then tap Install.
- Enter your Apple ID password, if necessary.
The app will start installing.
For details on using App Store and installing apps, see the user help files for iPhone or iPad.
Page topRemoving the app
To uninstall Kaspersky QR Scanner:
- On the home screen, press the Kaspersky QR Scanner icon and hold it until the icons start to wobble.
- Tap
.
- Tap the Home button.
For details on removing apps, see the user help files for iPhone or iPad.
Page topApp licensing
This section contains information about the End User License Agreement and data provision.
About the End User License Agreement
The End User License Agreement is a binding agreement between you and AO Kaspersky Lab, stipulating the terms on which you may use the app.
Read through the terms of the End User License Agreement carefully before you start using the app.
By confirming that you agree with the End User License Agreement, you signify your acceptance of the terms of the End User License Agreement. If you do not accept the terms of the End User License Agreement, you must abort app installation and refrain from using the app.
Page topAbout data provision
To comply with legislation, you agree to automatically provide the following information:
- Agreement ID
- Device ID
- Installation ID
- Agreement version
- App version
- App type
- User verdict
- Verdict time
To improve operational protection, you agree to automatically provide the following information:
- Redirect link type
- App version
- Device locale
- Device operating system
- App type
To provide the core functionality of the Software functionality, while you are using the Software, you agree to automatically provide the following information:
- URL, which refers to the requested information
- URL address of the page on which the scanned web address was published
- URL protocol
- Port number
- Product type
- User ID
- Product version
- Platform type
- Operating system version
- Text information from QR code
- Date of recognition of QR code
- QR code type
- Verdict
To increase the level of protection of the information stored and processed on the computer, you agree to automatically provide the following information:
- The version of the Software, version and type of operating system used, the installation ID of the Software on the computer
- Data to obtain the reputation of the scanned web address, and its URL, protocol ID and port number, as well as the URL address of the page on which the scanned web address was published
For the purposes of allowing the Rightholder to create effective marketing and informational materials, you agree to automatically provide the following information to AppsFlyer, and Google Analytics:
- Apps Flyer:
- Name and version of the installed Software, Software ID and installation date on the User's computer
- User’s computer information: computer manufacturer and model name, User’s computer name, unique ID, operating system version, information about the type of network connection, IP address, ID of Android operating system installation on the computer
- Mobile operator and region
- Information about the AppsFlyer SDK used in the Software: SDK version
- ID of Android operating system installation on the computer
- User’s unique ID in Google services
- Date, time and name of the event, about which data is sent, event parameter and currency code
Data is forwarded to AppsFlyer over a secure channel. Information about how data is processed in AppsFlyer is published at: https://www.appsflyer.com/privacy-policy/.
- Google Analytics:
- Software version, Software name in the Google service, Software ID and product ID in the Google service
- Unique identifier of the instance of application installation on the Computer, and information about the language (locale) of the device
- Screen resolution
- Name of the Software window or dialog that is active when data is submitted
- Time stamps of the start and end of the period during which the selected window or dialog was active
- Duration of the session during which the window was active
- Processor type
- Version of the protocol used to submit data to Google Analytics service
- ID of the event about which data is submitted
- IDs of application operations and the result of such operations
- User’s unique ID in Google services
Data is forwarded to Google Analytics over a secure channel. Information about how data is processed in Google Analytics is published at: www.google.com/policies/privacy/partners/.
Kaspersky Lab protects the information received in accordance with applicable governing law and Kaspersky Lab's rules. Data is transmitted over a secure channel.
Page topCompliance with European Union law
When distributed in the European Union, Kaspersky QR Scanner complies with the terms of the General Data Protection Regulation (GDPR).
When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install Kaspersky QR Scanner within the European Union. After Kaspersky QR Scanner is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of Kaspersky QR Scanner.
There is also one additional statement you will be asked to accept: the Statement regarding data processing for marketing purposes. This Statement is required so that Kaspersky Lab could make more beneficial offers to you. It is entirely your choice to automatically send data on a regular basis to Kaspersky Lab under this Statement. You can at any time withdraw your consent by uninstalling the app.
According to the terms of the GDPR, you have the right to remove all your personal data submitted by the current installation of the app from Kaspersky Lab. To remove all your personal data submitted by the current installation of the app from Kaspersky Lab, contact Technical Support and provide your device and installation IDs.
To view your device and installation ID's,
Tap > About > Device and installation IDs.
Starting the app
To start Kaspersky QR Scanner,
tap the Kaspersky QR Scanner icon on the home screen.
Performing typical tasks
This section contains step-by-step instructions for performing typical user tasks that the app provides.
Scanning a QR code
On devices with iOS 8.0 or later versions of the operating system, you have to grant Kaspersky QR Scanner access to your device camera. You will receive a request for access to the camera when you try to scan a QR code for the first time. If you did not allow the app to access the camera after scanning the QR code for the first time, you can tap Home > Settings > Privacy > Camera and enable camera access for Kaspersky QR Scanner.
To scan a QR code:
- Point the camera at the QR code.
- Keep the device steady for 1-2 seconds.
Kaspersky QR Scanner automatically focuses the image and decrypts information encrypted in the QR code.
Depending on the type of information encrypted in the QR code, the device displays text, a link to a website, contact details, or Wi-Fi network connection settings.
Kaspersky QR Scanner saves all scanned QR codes into history if the saving history functionality is enabled in app's settings.
You can see up-to-date information about QR code contents check results in history by tapping required entry. The app checks the links again and shows up-to-date result.
Follow these recommendations when scanning a QR code:
- If Kaspersky QR Scanner is unable to decode the QR code, move the camera to or from the QR to get the image in focus.
- When illumination is insufficient, tap
to turn on the flashlight.
Opening a website
Kaspersky QR Scanner scans websites for online threats before opening them. The app uses
cloud service for checking. Kaspersky QR Scanner warns about links to websites, known to Kaspersky Security Network cloud service as representing a threat to users. The app highlights such links in red. If the website is unknown to Kaspersky Security Network cloud service, Kaspersky QR Scanner does not highlight the link.To open a website:
- Point the camera at a QR code with an encrypted website link.
Kaspersky QR Scanner automatically focuses the image and decrypts the link encrypted in the QR code. The website opens in the window of the built-in browser of the app. The built-in browser is designed for previewing the website content and making sure it is safe.
- In the window of the built-in browser, tap
to open the website in the default browser.
Adding a contact
To automatically add contacts to the device after decoding QR codes, you have to grant Kaspersky QR Scanner access to your contacts. You will receive an access request when you try to scan a QR code with encoded contact details for the first time. If you did not allow the app to access your contacts after scanning the QR code for the first time, you can tap Home > Settings > Privacy > Contacts (for devices with iOS 7.0–7.1) or Home > Settings > Privacy > Contacts (for devices with iOS 8.0 or later versions). In the settings, enable access to contacts for Kaspersky QR Scanner.
Kaspersky QR Scanner can recognize contact details encoded in a QR code. After decoding the QR code, you can call the contact by tapping the button or, if a mobile phone number is specified, send an SMS message to the contact by tapping the
button. You can also use other means of communication (for example, send an email message) if the relevant contact details are encoded in the QR code.
To add a contact to the device contact list:
- Point the camera at the QR code with encoded contact details.
Kaspersky QR Scanner automatically focuses the image and decodes the QR code. A window with contact details opens.
- Save the decoded contact details in one of the following ways:
- To add a contact, tap Create New Contact.
- To add contact details to an existing contact, tap Add to Existing Contact.
If malicious or phishing links were detected in the Website field of contact data, it is impossible to save contact data.
The Contacts app opens. The form for adding a new contact or contact details is filled out automatically.
- Tap Done.
Connecting to a Wi-Fi network
To connect to a Wi-Fi network:
- Point the camera at a QR code with encoded Wi-Fi network connection settings.
Kaspersky QR Scanner automatically focuses the image and decodes the QR code. A window with Wi-Fi network connection settings opens:
- SSID / Network name
- Password
- Type
- Copy the Wi-Fi network password to clipboard.
- Paste the password into the Wi-Fi network connection form from clipboard.
- Tap Connect.
Turning on a signal when scanning
You can configure Kaspersky QR Scanner play back a sound signal and vibrate when scanning QR codes. By default, the sound signal and vibration are disabled.
To configure Kaspersky QR Scanner signals:
- Tap
.
- Select the signals you need:
- If you want to hear a sound signal when a QR code is scanned, select the Sound check box.
- If you want the device to vibrate when a QR code is scanned, select the Vibration check box.
- Tap
to save changes.
Contact Technical Support
This section provides information about the ways and conditions for providing you support.
How to obtain technical support
If you cannot find a solution to your problem in the app documentation or in one of the other sources of information about the app, we recommend contacting Kaspersky Lab Technical Support. Technical Support specialists will answer your questions about installing and using the app.
Before contacting Technical Support, please read the Technical Support rules.
You can contact Technical Support in one of the following ways:
- By calling Kaspersky Lab Technical Support.
- By sending a request to Kaspersky Lab Technical Support using the My Kaspersky portal.
Technical support is only provided to users who have purchased a license to use the app. Technical support is unavailable to users of trial versions.
Page topTechnical support by phone
You can call Technical Support specialists from most regions worldwide. You can find information about how to contact Technical Support in your region on the Technical Support website.
Before contacting Technical Support, please read the Technical Support rules.
Page topGetting technical support via My Kaspersky
My Kaspersky is a single online resource for managing the protection of your devices and activation codes for Kaspersky Lab apps, and for requesting technical support.
To access My Kaspersky, you have to sign up. To do so, enter your email address and create a password.
To get Technical Support, you can do the following in My Kaspersky:
- Contact the Technical Support Service and Virus Lab.
- Contact the Technical Support Service without using email.
- Track the status of your requests in real time.
View a detailed history of your Technical Support requests.
Technical Support by email
Technical Support requests by email must contain the following information:
- Message subject
- App name and version number
- Operating system name and version number
- Description of the problem
A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.
Online request to the Virus Lab
You can send requests for examination of suspicious files and web resources to the Virus Lab. You can also contact the Virus Lab if Kaspersky QR Scanner generates a false alarm with regard to files and web resources that you do not consider to be dangerous.
Page topGlossary
Built-in browser
A built-in browser of Kaspersky QR Scanner that lets you safely view information encoded in a QR code and safely visit links encoded in a QR code. The built-in browser scans websites before you open them using cloud data from Kaspersky Security Network.
Kaspersky Security Network (KSN)
An infrastructure of cloud services that provides access to the online Knowledge Base of Kaspersky Lab which contains information about the reputation of files, web resources, and software. The use of data from Kaspersky Security Network ensures faster response by Kaspersky Lab apps to threats, improves the effectiveness of some protection components, and reduces the risk of false positives.
Malicious links
Web addresses leading to malicious resources, i.e. web resources designed to spread malware.
Phishing
A type of Internet fraud aimed at obtaining unauthorized access to users' confidential data.
QR code
A two-dimensional bar code with encoded information that is scanned by means of the device camera. A QR code can contain text, an image, a link to a website, contact details, or Wi-Fi network connection settings, or other information.
Page topAO KASPERSKY LAB
Kaspersky Lab is a world-renowned vendor of systems protecting computers against various threats, including viruses and other malware, unsolicited email (spam), network and hacking attacks.
In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab is the preferred vendor of computer protection systems for home users in Russia (“IDC Endpoint Tracker 2014”).
Kaspersky Lab was founded in Russia in 1997. It has since grown into an international group of companies with 38 offices in 33 countries. The company employs more than 3000 qualified specialists.
Products. Kaspersky Lab products protect both home computers and enterprise networks.
The personal product range includes security applications for desktop, laptop, and tablet computers, smartphones and other mobile devices.
The company offers protection and control solutions and technologies for workstations and mobile devices, virtual machines, file and web servers, mail gateways, and firewalls. The company's portfolio also features specialized products providing protection against DDoS attacks, protection for industrial control systems, and prevention of financial fraud. Used in conjunction with Kaspersky Lab’s centralized management system, these solutions ensure effective automated protection for companies and organizations of any size against computer threats. Kaspersky Lab products are certified by the major test laboratories, are compatible with the software of many vendors, and are optimized to run on many hardware platforms.
Kaspersky Lab virus analysts work 24/7. Every day they uncover hundreds of thousands of new computer threats, create tools to detect and disinfect them, and include them in databases used by Kaspersky Lab applications.
Technologies. Many technologies that are now part of modern anti-virus tools were originally developed by Kaspersky Lab. It is no coincidence that many other developers use the Kaspersky Anti-Virus kernel in their products, including: Alcatel-Lucent, Alt-N, Asus, BAE Systems, Blue Coat, Check Point, Cisco Meraki, Clearswift, D-Link, General Dynamics, Facebook, Juniper Networks, Lenovo, H3C, Microsoft, NETGEAR, Openwave Messaging, Parallels, Qualcomm, Samsung, Stormshield, Toshiba, Trustwave, Vertu, ZyXEL. Many of the company’s innovative technologies are patented.
Achievements. Over the years, Kaspersky Lab has won hundreds of awards for its services in combating computer threats. Following tests and research conducted by the reputed Austrian test laboratory AV-Comparatives in 2014, Kaspersky Lab ranked among the top two vendors by the number of Advanced+ certificates earned and was eventually awarded the Top Rated certificate. But Kaspersky Lab's main achievement is the loyalty of its users worldwide. The company’s products and technologies protect more than 400 million users, and its corporate clients number more than 270,000.
Kaspersky Lab’s website: |
|
Virus encyclopedia: |
|
Anti-Virus Lab: |
http://newvirus.kaspersky.com (for scanning suspicious files and websites) |
Kaspersky Lab web forum: |
Page top
Information about third-party code
Information about third-party code is contained in the About section in the app settings.
Page topTrademark notices
The registered trademarks and service marks are the property of their owners.
App Store is a trademark of Apple Inc.
Apple, iPad, iPhone, and Safari are trademarks of Apple Inc., registered in the USA and elsewhere.
IOS is a trademark of Cisco Systems, Inc. and/or its affiliates, registered in the USA and elsewhere.
Google Analytics is a trademark of Google, Inc.
Page top