To learn how to connect the app to My Kaspersky, see this guide. 

Your license information will be saved on My Kaspersky. 

After resetting your device:

1. Install Kaspersky Internet Security for Android. For instructions, see this article.
2. Connect the application to your My Kaspersky account. 

Your license information will be sent from My Kaspersky to your device.

If you don’t know where to find the activation code, see the sections below: 

• Where to find your activation code
• How to restore your activation code using a license key
• How to restore your activation code without a license key

After resetting your device:

1. Install Kaspersky Internet Security for Android. For instructions, see this article.
2. Activate the application with your activation code. For instructions, see this article.

After activating the app successfully, your license information will be restored.

• If you bought the app in the Kaspersky online store, your activation code will be in an email sent to the address you used when making your purchase.
• If you bought the app on My Kaspersky, or connected it to My Kaspersky at a later time, go to the Licenses tab and find the activation code in the license information section.

• If you bought a boxed version of the product, you will find your activation code on the Quick Start Guide inside the box.

• If you bought a license renewal card, see the code on the back of the card.

If you can’t find your activation code, send us a screenshot with the key for your license:  

1. In the main window of the app, tap .
2. Tap the subscription information. 
3. Tap .

4. Take a screenshot of the window that opens. Example: 

1. If you’re not sure how to take a screenshot, see this article.

5. Send a request to Kaspersky technical support by choosing the topic and filling out the form. Attach the screenshot to your request.

• If you bought the license from the Kaspersky online store, contact one of our e-commerce partners. To do so, open this page and choose the Purchase and payment help option. You can identify your e-commerce partner there, find answers to the frequently asked questions and contact support.
• If you made your purchase via a different Kaspersky retail partner, you will need to contact them directly.