Kaspersky Internet Security for Android

To learn how to connect the app to My Kaspersky, see this guide. 

Your license information will be saved on the My Kaspersky portal. 

After resetting your device:

1. Install Kaspersky Internet Security for Android. If you’re not sure how to install the app, see this guide.
2. Connect the application to your My Kaspersky account. 

Your license information will be sent from the portal to your device.

If you don’t know where to find the activation code, see the sections below: 

• Where to find your activation code. 
• How to restore your activation code using a license key. 
• How to restore your activation code without a license key.

After resetting your device:

1. Install Kaspersky Internet Security for Android. If you’re not sure how to install the app, see this guide.
2. Activate the application with your activation code. If you’re not sure how to activate the app, see this guide.

After activating the app successfully, your license information will be restored.

• If you bought your product in the Kaspersky Lab online store, your activation code will be in an email sent to the address you used when making your purchase.
• If you bought a boxed version of the product, you will find your activation code on the Quick Start Guide inside the box.

• If you bought a license renewal card, see the code on the back of the card.

• If you bought the product on My Kaspersky, or connected it to My Kaspersky at a later time, go to the Licenses section on the portal and open the product’s details.

You will find the activation code in the window that opens.

If you can’t find your activation code, send us a screenshot with the key for your license:  

1. In the main window of the app, tap .
2. Tap the subscription information. 
3. On the License & Account screen, tap Details.

4. Take a screenshot of the Details screen. Example: 

1. If you’re not sure how to take a screenshot, see this guide.

5. Send a request to Kaspersky Lab Technical Support via the My Kaspersky portal, and include a description of the issue. Attach the screenshot to your request. For instructions on how to use My Kaspersky, see the Online Help page.

If you purchased the product on the Kaspersky Lab website:

• If you made your purchase via Digital River, contact their customer service department.
• If you made your purchase via a different Kaspersky Lab partner, you will need to contact them directly.

If you purchased the product via My Kaspersky:

• Send a request using this form.

If you purchased the premium version of the app in the Google Play Store, send a request to Kaspersky Lab Technical Support via the My Kaspersky portal. Include in your request:

• The email address registered with your Google account.
• Your order number, in the format GPA.XXXX-XXXX-XXXX-XXXXX. You can view your order history in the Google Play Store on the page payments.google.com.

For instructions on how to use My Kaspersky, see the Online Help page.