Kaspersky for Mac

What to do if images in the Mail app on macOS 12 don’t load automatically

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This article concerns:

• Kaspersky Standard, Plus
• Kaspersky Internet Security for Mac
• Kaspersky Security Cloud for Mac — Family and Personal

Issue

Images in the Mail app on macOS 12 (Monterey) don’t load automatically. The notification Your network preferences prevent content from loading privately is displayed.

Cause

On macOS 12 (Monterey), the Mail app has the Protect Mail Activity feature, which allows you to securely download remote content in the background when you receive an email. However, due to a conflict with a Kaspersky application, this feature blocks the automatic download of external content in emails.

Solution

To upload images, select Load content directly or click .

If you want the images to load automatically, disable the Protect Mail Activity feature. To do so:

1. Open the Mail app. Select Mail → Preferences.
2. Click Privacy and clear the Protect Mail Activity checkbox.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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