Kaspersky is aware that some customers may have experienced issues while purchasing or renewing the company’s products. Kaspersky would like to assure its existing customers that their devices are unaffected and remain protected. Company specialists are working to fix the payment processing issue as soon as possible and customer service representatives are ready to assist users as needed. The company would like to apologize for any possible inconvenience caused. Learn more

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If your question relates to one of the following topics:
  • Where and how to purchase
  • Refund and mischarge
  • Subscription and unsubscription
  • Changing order details
  • License extension and switching to another application
  • You did not receive the activation code or the activation code is not suitable or invalid 
If your question relates to one of the following topics:
  • Where and how to purchase
  • Refund and mischarge
  • Subscription and unsubscription
  • Changing order details
  • License extension and switching to another application
  • You did not receive the activation code or the activation code is not suitable or invalid 
  • Any other issues that could occur during purchasing or receiving your order
  • If in the history of your card transactions you see... Your partner is
    KASPERSKYLAB
    KASPERSKY_APPLEPAY
    Kaspersky Google Pay
    Kaspersky Samsungpay
    NiltaSoft Limited
    PayU Niltasoft
    Pag*BoaCompra
    Kasperskylab.vn
    Kasperskylab.th
    Система "Расчет" ЕРИП
    ALLSOFT.KZ
    Allsoft
    DR*Kaspersky Lab
    DR*Kaspersky BD
    DR*EFMSPL
    Digital River
    NW
    Nexway
    Nexway
  • If your order… Example Your partner is
    Starts with ALLSOFT or A ALLSOFT-221234065
    A221234065
    Allsoft
    Contains 11 or 12 digits 952364450
    8790835507
    9314981707
    20564778810
    11252652307
    34297772062
    20201474710
    14314934907
    20269590810
    82581754300
    Digital River
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    Nexway
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  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.