Error “Your activation code is already saved in the application” or “Activation code is saved”
Issue
When entering the activation code, you may get the error message "Activation code is saved” or “Your activation code is already saved in the application”.
Cause
If you have auto-renewal enabled, you do not need to enter the activation code when the license expires. The license term is updated automatically after the purchase of the renewal.
It may take up to 24 hours between the payment and the update of the expiration date in the application window.
Solution
If the license or subscription is used on multiple devices and its term failed to update on some of them, use the guide below.
For Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud
You can update the license details manually:
- Open the application and click License in the lower-right corner.
- Click Update status.
The new license term will be available.
If refreshing the status did not help, try deleting the license and then activating the application once again will the same activation code. See this article for instructions.
For Kaspersky Basic, Standard, Plus, Premium
You can update the subscription details manually:
- Open the application and select your profile.
- In the subscription section, click Details.
- Click Update status.
The new subscription term will be available.
If refreshing the status did not help, try deleting the subscription and then activating the application once again. See this article for instructions.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky customer service by choosing the topic and filling out the form.
Useful references
How to renew the license for Kaspersky solutions for home
Error "The key file is not compatible"
"Invalid key" error
What to do if a Kaspersky application prompts you to decrease the license term
"This activation code is no longer supported" error
Error "Invalid activation code"
Error "License has expired" or "Activation period has expired"
