SSL certificate authentication error when connecting to Kaspersky Endpoint Security Cloud

Issue

Connection to Kaspersky Endpoint Security Cloud fails after installing the Network Agent. When checking the connection logs using the klnagchk utility, the following error occurs: “Attempting to connect to Administration Server... Transport level error has occurred while connecting to http://*.cloud.kaspersky.com/*:13000: SSL authentication failure, the certificate is invalid or outdated.”

Cause

The SSL certificate of the Administration Server is outdated.

Solution

1. Uninstall Kaspersky Endpoint Security for Windows. See the Online Help page for instructions.
2. Create a new Kaspersky Endpoint Security for Windows installation package in Kaspersky Endpoint Security Cloud:

   a. Select the Distribution packages section.

   b. Click next to the required package and select your language.
   

   c. Carefully read the End User License Agreements for Kaspersky Endpoint Security for Windows. If you agree with the terms and conditions, select the corresponding checkboxes and click I accept the terms.
   

3. Click Next.

• The installation package with the updated SSL certificate will be created.

3. Click Download and install the application on your computer.

4. Make sure that you managed to connect to Kaspersky Endpoint Security Cloud and then install the downloaded package on the other managed computers.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.

 

Checking the logs using the klnagchk utility