How to collect basic diagnostic information from a computer using the collect.sh script
Latest update: December 05, 2023
ID: 15732
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12 for Mac (version 12.0.0.325)
- Kaspersky Endpoint Security 11 for Mac (version 11.3.0.320)
- Kaspersky Endpoint Security 11 for Mac (version 11.2.1.145)
- Kaspersky Endpoint Security 11 for Mac (version 11.2.0.185)
- Kaspersky Endpoint Security 12 for Linux (version 12.0.0.6672);
- Kaspersky Endpoint Security 11 for Linux (version 11.4.0.1096)
- Kaspersky Endpoint Security 11 for Linux (version 11.3.0.7441)
- Kaspersky Endpoint Security 11 for Linux (version 11.3.0.7508)
- Kaspersky Endpoint Security 11 for Linux (version 11.2.0.4528)
- Kaspersky Security 8.0 for Linux Mail Server (version 8.0.3.30)
- Kaspersky Scan Engine 1.0
A Kaspersky technical support engineer may ask you to attach a report created using the collect.sh script. The report will collect all basic diagnostic information from a computer running a Unix-based operating system.
Before sending the report to technical support, remove any information that you consider confidential from this report.
To create the report:
- Download the archive with the script: collect.tar.gz.
- Copy the archive to the computer on which the application that doesn’t work correctly is installed.
- Extract the files from the archive:
# tar -xzf collect.tar.gz
- Set the rights for running the script:
# chmod +x collect.sh
- Run the script with the administrator rights:
# ./collect.sh
The report will be created in the folder /tmp/$HOST_NAME-collect.tar.gz.
