How to get trace files for Kaspersky Security Center
Show applications and versions that this article concerns
- Kaspersky Security Center 14.2 (version 14.2.0.26967)
- Kaspersky Security Center 14 (version 14.0.0.10902)
- Kaspersky Security Center 13.2 (version 13.2.0.1511)
- Kaspersky Security Center 13.1 (version 13.1.0.8324)
- Kaspersky Security Center 13 (version 13.0.0.11247)
When creating a request to Kaspersky Technical Support, you may be asked to collect and attach trace files. They contain all steps of application command execution written to the file, which allows to detect the step on which an error occurs.
You can collect trace files in one of the following ways:
- Using the klactgui.exe tool.
- Using REG files.
We recommend using the klactgui.exe tool.
How to collect trace files using REG files
- Download a compatible zip file from the table below.
- Extract the files on the computer on which the issue occurs.
- Run the *_ON.reg file to start logging.
- Reproduce the issue.
- Run the *_OFF.reg file to stop logging.
- Send the collected trace file to Kaspersky Technical Support.
Trace files will be located in the Administration Server installation folder:
%Program Files (x86)%\Kaspersky Lab\Kaspersky Security Center.
| Components | REG file
sets | Trace file names |
|---|---|---|
Administration Server Administration Server update task | trace_up2date-4.zip | $klserver-1093.log — Administration Server operation trace file. $up2date-1103.log and $up2date-1103-eka.log — update task trace files. |
| Administration Server | trace_server-4.zip | $klserver-1093.log — Administration Server operation trace file. |
| Network Agent | trace_nagent-4.zip | $klnagent-1103.log The file is located in the Network Agent installation folder. |
| Network Agent
installed on a cluster | trace-4-agent-cluster.zip | $klnagent_cluster-1103.log The file is located in the Administration Server installation folder on the node. |
| Administration Console | trace_console-4.zip | klakcon.txt After you enable or disable tracing, restart the Administration Console. |
| Remote installation task | klwinstman.zip | $klwinstman.log |
| Kaspersky Security Center (on a cluster) | ||
| To enable traces of Microsoft Failover
Cluster and its services | trace-4-server-microsoft-failover-cluster.zip | $klserver_cluster*.log
$klnagent_cluster*.log $klactprx_cluster*.log $klcsweb_cluster*.log |
| To enable traces of Kaspersky Failover
Cluster and its services | trace-4-server-kaspersky-failover-cluster.zip | $klserver_klfoc*.log
$klnagent_klfoc*.log $klactprx_klfoc*.log $klfoc_klfoc*.log |
To collect level 5 traces, use REG files from the following zip files:
- for Administration Console: trace-500-console.zip
- for Administration Server: trace-500-server.zip
- for Network Agent: trace-500-nagent.zip
