Cannot access backup storage through profiles in Kaspersky Security 9.x for Microsoft Exchange Servers

Latest update: December 29, 2022 ID: 11630
 
 
 
 

This article refers to Kaspersky Security 9.5 for Microsoft Exchange Servers Maintenance Release 5 Hotfix 1 (version 9.5.10000.64)

 
 
 
 

Issue

When trying to access the backup storage of Kaspersky Security 9.x for Microsoft Exchange Servers under your account, you may receive the error message:

Error when accessing the backup storage of Kaspersky Security 9.x for Microsoft Exchange Servers

Cause:

Your account does not have enough rights on the database server.

Solution:

  1. Run Microsoft SQL Server Management Studio (or Microsoft SQL Server Management Studio Express) and connect to the SQL server.
  2. Go to SecurityLogins and remove the Kse Administrators group.

Removing the Kse Administrators group from the Logins folder in Kaspersky Security 9.x for Microsoft Exchange Servers

  1. Select the database SecurityForExchange, then go to SecurityUsers and remove the Kse Administrators group. The database is called SecurityForExchange by default, but when installing you can specify any name.

Removing the Kse Administrators group from the Users Logins folder in Kaspersky Security 9.x for Microsoft Exchange Servers

  1. Go to SecurityLogins and create a new login for the Kse Administrators group.

Creating a new login for the Kse Administrators group in Kaspersky Security 9.x for Microsoft Exchange Servers

  1. In the left frame, select User Mapping and in the right frame in the Map column select the check box for the Kaspersky Security 9.x for Microsoft Exchange Servers database.

Selecting the database which is used in User Mapping section

  1. Open the SecurityForExchange database properties.

Opening the SecurityForExchange database properties

  1. Go to Permissions. Click Search and add your new login for the Kse Administrators group.
  2. Select the check boxes in the Grant column for Connect and Select.

Adding created login for the Kse Administrators group

  1. Click ОК.

The rights on the database server for your new Kse Administrators login will be extended.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.

 
 
 
 
 
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