Subscription status update error

Latest update: February 27, 2023 ID: 10987

If you have bought subscription for a Kaspersky application not in the Kaspersky store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.

When checking the status of your subscription through the Renew subscription status option, you may get the following errors:

  • Your active subscription key is up to date.
  • Your service provider has not activated the subscription. Update the subscription status later or contact your service provider.
  • Subscription has expired. Please enter another activation code.

The subscription status update error can also occur if you try to use the subscription as a reserve code when renewing the license.






What to do if the issue persists

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