"Allowed number of connected devices exceeded" error when connecting to the Small Office Security Management Console
Latest update: March 01, 2023
ID: 14450
Cause
You exceeded the maximum number of connections to the Kaspersky Small Office Security Management Console account.
An account has the following limitations:
- The maximum number of devices is 500.
- The maximum number of licenses added to an account is 100.
For detailed information, please refer to the portal's Terms of Use or Online Help.
Solution
- Disconnect unused devices from your account. For the instruction on how to disconnect a device from the Kaspersky Small Office Security Management Console, see this Online Help section.
- Try connecting the application to your account at the Kaspersky Small Office Security Management Console again.
What to do if the issue persists
If the error persists, submit a request to Kaspersky Customer Service by choosing the topic of your request.