Error “Your activation code is already saved in the application” or “Activation code is saved”

Latest update: September 07, 2023 ID: 13712
 
 
 
 

Issue

When entering the activation code, you may get the error message "Activation code is saved” or “Your activation code is already saved in the application”.

Cause

If you have auto-renewal enabled, you do not need to enter the activation code when the license expires. The license term is updated automatically after the purchase of the renewal.

It may take up to 24 hours between the payment and the update of the expiration date in the application window.

Solution

If the license or subscription is used on multiple devices and its term failed to update on some of them, use the guide below.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky Customer Service.

 
 
 
 

For Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud

 
 
 
 

For Kaspersky Standard, Plus, Premium

 
 
 
 
 
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