How to collect data for Technical Support in Kaspersky Internet Security 2014

 

Kaspersky Internet Security 2014

 
 
 

How to collect data for Technical Support in Kaspersky Internet Security 2014

Back to "Troubleshooting"
2013 Sep 17 ID: 10010
 
 
 
 

After installing Kaspersky Internet Security 2014 situations may occur in which the operating system becomes unstable (for example, messages about operating system errors may appear when booting the computer or starting some task). This probably means the application has a conflict either with some software or driver installed on your computer.

In order to resolve this problem, Kaspersky Lab Technical Support may require trace files for Kaspersky Internet Security 2014 components.

We DO NOT RECOMMEND performing the actions described below without the guidance of a technical support specialist. Accidentally enabling tracing may consume the free space on your hard disk.

 
 
 
 
 

1. How to create trace files

 
 
 
 
 

2. How to locate trace files

 
 
 
 
 

3. Running AVZ scripts

 
 
 
 
 

4. Collecting system data and generating an AVZ log

 
 
 
 
 

5. Uploading trace files to the Kaspersky Lab server

 
 
 
 
 

6. Saving reports

 
 
 
 
Was this information helpful?
Yes No
Thank you
 
 
 

Applies To:


 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK