How to get the dump file of a process in Windows 7, 8, 8.1, 10 or Windows Server 2008
We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.
Accept and close



General articles: Dumps and reports


How to get the dump file of a process in Windows 7, 8, 8.1, 10 or Windows Server 2008

Back to "Dumps and reports"
2019 Jan 18 ID: 12401

In some cases, Kaspersky Lab support engineers may request a dump file of a certain process to fix the issue.

To get the process dump file:

  1. Press Ctrl+Alt+Delete on the keyboard.
  2. Select Task Manager
  3. If you are using:
    • Windows 7, go to the Processes tab.
    • Windows 8, 8.1, 10 or Windows Server 2008, click More details.

    • The processes tab of the Task Manager in Windows 10

  4. Right-click the process for which you need to create a dump file. Select Create Dump File.

Getting a process dump in Microsoft Windows 10

  1. Wait until you get the notification on successful creation of the file.
  2. Copy the path to the dump file.

Path to the process dump file in Microsoft Windows 10

  1. Click OK.
  2. Press Win+E combination on your keyboard.
  3. Paste the copied path to the folder to the address line.
  4. Press Enter on the keyboard. 

The folder with the dump file will open.

Was this information helpful?
Yes No
Thank you


Have you found what you were looking for?

Please let us know how we can make this website more comfortable for you

Send feedback Send feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.


How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.