“Service provider server is not available” error
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Kaspersky Security Cloud 19

 
 
 

“Service provider server is not available” error

Back to "Activation errors"
2018 Dec 17 ID: 14768
 
 
 
 

When activating a Kaspersky Lab application, a message may appear with the text “Service provider server is not available”.

Cause

There is an issue accessing your provider’s activation server.

Solution

  • If you use a proxy server to connect to the Internet, check its settings.  
  • Try activating the application again after a short while. For example, in an hour. 

What to do if the error persists

If the issue persists, submit a request to Kaspersky Lab technical support via the My Kaspersky portal. Please include a detailed description of the issue. 

For information on how to use My Kaspersky, see the Online Help page.

 
 
 
 
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