“Service provider server is not available” error

When activating a Kaspersky Lab application, a message may appear with the text “Service provider server is not available”.

Cause

There is an issue accessing your provider’s activation server.

Solution

• If you use a proxy server to connect to the Internet, check its settings.  
• Try activating the application again after a short while. For example, in an hour. 

What to do if the issue persists

If the issue persists, submit a request with a detailed description of the issue to Kasperky Lab technical support: 

• Via My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus and Kaspersky Total Security. See the Online Help page for instructions.
• Via the Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help page for instructions.