How to get a complete memory dump if Windows Vista stops responding
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General articles: Dumps and reports

 
 
 

How to get a complete memory dump if Windows Vista stops responding

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2016 Nov 02 ID: 2142
 
 
 
 

After the installation of a Kaspersky Lab product, Windows Vista may stop responding during computer start or a task execution. There might be a conflict between the Kaspersky Lab product and with your computer software or with some drivers. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer to solve the problem.

By default, the operating system creates a kernel memory dump which is not enough to find out what caused the issue. To get a complete memory dump file, follow the steps below.

 
 
 
 
 

1. Select the Complete memory dump type

 
 
 
 
 

2. Select a folder to save a dump file

 
 
 
 
 

3. Get a complete memory dump

 
 
 
 
 

4. Send a request to Technical Support

 
 
 
 
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