How to restore Kaspersky Internet Security 2012 to its initial state?



Kaspersky Internet Security 2012


How to restore Kaspersky Internet Security 2012 to its initial state?

Back to "Installation / Uninstallation"
2012 Aug 08 ID: 7495

In order to restore Kaspersky Internet Security 2012 to its intial state, perform the following actions:

Step 1. Download the application distributive

Download and save the latest version of Kaspersky Internet Security 2012.

  1. In an email message from the eStore click the link to download the distributive. If the link validity period has expired, download the distributive from the Kaspersky Lab site.
  2. In the File download window click Save.
  3. In the Save as window select the location to save the distributive (Desktop is the default location) and click Save.
  4. When the file download is complete, click Close.

Step 2. Uninstall the installed version from the computer

In order to uninstall Kaspersky Internet Security 2012, perform the following actions:

  1. In the bottom right hand corner of the screen click on the Kaspersky icon and select Exit from the open menu.

  1. In the bottom left hand corner of the screen click on the Start button.
  2. Select (All) Programs -> Kaspersky Internet Security 2012 -> Remove Kaspersky Internet Security 2012.

  1. In the Kaspersky Internet Security 2012 window, click on the Next button.

  1. On the Saving objects step, select the Save application objects option and check the required boxes:
    • Activation data
    • Backup and Quarantine files (the option is available only if some objects were quarantined)
    • Operational settings of the application
    • iChecker data (the technology is used to increase the application performance)
    • Anti-Spam databases (the option is available only if the Anti-Spam component was used)
    • Safe Run shared folder data.

  1. On the Ready to uninstall step, confirm the application uninstallation by clicking on the Remove button.

  1. Wait until the process is complete.
  2. To complete the uninstallation process it is required to reboot the computer. To reboot the computer immediately, click on the Yes button. If you wish to manually reboot your computer later, click on the No button. After the computer is rebooted, the application will be fully uninstalled.

Step 3. Install the application

In order to install the application once again after the computer is rebooted, perform the following actions:

  1. Find and run the downloaded distributive (with the .exe extension), by left-clicking it.
  2. Follow the instructions of the Setup Wizard:

What should I do if some problems appeared during uninstallation / installation process?

If during uninstallation or installation of Kaspersky Internet Security 2012 some problems appear, create a request to Kaspersky Lab Techincal Support via the My Kaspersky Acount service. In the request describe your problem in all details and attach screenshots of errors and a report created using the GetSystemInfo utility.

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