How to get a complete memory dump if Windows XP stops responding
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General articles: Dumps and reports


How to get a complete memory dump if Windows XP stops responding

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2016 Nov 02 ID: 8003

After the installation of a Kaspersky Lab product, Windows XP may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, technical support engineers may request a complete memory dump file to find a solution to your issue.

By default the operating system creates a kernel memory dump which is not enough to find out what caused the issue. 

To get the complete memory dump file, follow the steps below.


1. Select the Complete memory dump type


2. Select a folder to save a dump file


3. Get a complete memory dump


4. Send a request to Technical Support

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