Responding to a user request to restore data on encrypted devices
To create a key file for accessing an encrypted device and provide it to a user:
Open the Kaspersky Security Center Administration Console.
In the Administration Console tree, select the Additional → Data encryption and protection → Encrypted devices folder.
In the workspace, select the encrypted device for which you want to create an access key file, and in the device context menu select Get access key to specified encrypted device.
If you are not sure for which computer the request access file was generated, in the Administration Console tree select the Additional → Data encryption and protection folder and in the workspace click the Get device encryption key link.
The Allow access to the device window opens.
Select the encryption algorithm in use. To do this, select one of the following options:
AES256, if Kaspersky Endpoint Security have been installed from a distribution package located in the aes256 folder on the computer that the device was encrypted;
AES56, if Kaspersky Endpoint Security have been installed from a distribution package located in the aes56 folder on the computer that the device was encrypted;
Click the Browse button.
The standard Select request access file Microsoft Windows dialog box opens.
In the Select request access file window, specify the path to the request file with the fdertc extension that you received from the user.
Click the Open button.
Kaspersky Security Center generates an access key file with the fdertr extension for accessing the encrypted device.
Do one of the following:
To email the generated access key file to the user, click the Send by email button.
To save the access key file for the encrypted device and deliver it to the user by another method, click the Save button.