Kaspersky Secure Connection

To upload the data files to the Technical Support server:

1. Open the main application window.
2. In the main application window, click the button .
3. Select the Support item in the menu that opens.

   The Kaspersky Lab Technical Support window opens.

4. Click the Support Tools link to open the Support Tools window.
5. In the window that opens, click the Send report to Technical Support link to open the Send report window.
6. Select the check boxes next to the data that you want to send to Technical Support.
7. Enter the number assigned to your request by Technical Support.
8. Click the Send report button.

The selected data files are packed and sent to the Technical Support server.

To save data files to disk:

1. Open the main application window.
2. In the main application window, click the button .
3. Select the Support item in the menu that opens.

   The Kaspersky Lab Technical Support window opens.

4. In the window that opens, click the Support Tools link to open the Support Tools window.
5. In the window that opens, click the Send report to Technical Support link to open the Send report window.
6. Select the types of data to save to disk:
   • Operating system information. Select this check box to save information about the operating system of your computer to disk.
   • Data received for analysis. Select this check box to save application trace files to disk. Click the <number of files>, <data volume> link to open the Data received for analysis window. Select check boxes opposite the trace files that you want to save.
7. Click the Save report button to open the window for saving an archive with data files.
8. Specify the archive name and confirm saving.