Protection for Windows
We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.
Accept and close

 

 

FAQ: Protection for Windows

 
 

On this page you can find the answers to most common questions asked by our customers. All guides are detailed and written for first-time users of Kaspersky Lab products. If you experience any difficulties when using Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, or Kaspersky Small Office Security, try looking for a solution to problem below. 

If you haven’t found a solution to your problem on this page, please contact us.

 
 
 
 
 

Current license (subscription) shows as expired, although it was renewed automatically and payment completed successfully

 
 
 
 
 

How to add a reserve code if current license is still active?

 
 
 
 
 

How to apply a new activation code?

 
 
 
 
 

Activation fails stating “This key is already in use”

 
 
 
 
 

Where to download and how to install the application?

 
 
 
 
 

I've lost my activation code. How can I recover it?

 
 
 
 
 

How to get a refund?

 
 
 
 
 

How to cancel subscription auto renewal?

 
 
 
 
 

Installation stops with an error

 
 
 
 
 

An error occurred during database update

 
 
 
 
 

I forgot my password. What should I do?

 
 
 
 
 

Barclays provided me with a Kaspersky Lab license

 
 
 
 
 

How do I contact Kaspersky Lab Technical Support?

 
 
 
 
Was this information helpful?
Yes No

Thank you

 

 
 

Have you found what you were looking for?

Please let us know how we can make this website more comfortable for you

Send feedback Send feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.

 

How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK