You can request a refund within 30 days after your purchase.
After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.
Activation
Open the email that was sent to the address you specified when making the purchase. You will find the activation code there.
If you have bought the subscription for Kaspersky Standard, Plus or Premium, your purchase will be automatically saved in your My Kaspersky account. The activation code is not required. The application will be activated automatically after you download it from My Kaspersky and install it.