What to do if a Kaspersky application blocks my website or application

Latest update: November 24, 2023 ID: 15332
 
 
 
 

Issue

A Kaspersky application does not allow opening your website or application.

Cause

In case if:

  • Your website is blocked by a Kaspersky application, the website has possibly been hacked and contains malicious code or phishing links.
  • Your application is blocked by a Kaspersky application, perhaps it is a false detection.

Solution

Check the website or the application file using Opentip. To do so, see this guide.

If the website or the file was identified as safe, contact Kaspersky Customer Service. In your request, provide the following information:

  • The name and version of your Kaspersky application.
  • Request type: Malware
  • Request topic: False positive
  • The operating system version
  • The file or the link to your website that is detected as a false positive
  • The database update date of the Kaspersky application

Please attach a screenshot of the error message to your request.

Please notice that no customer service for Kaspersky Free is provided. If you require full Customer Service, purchase one of the supported Kaspersky applications for home.
 
 
 
 
 
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