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General articles: Errors

Activation errors

Installation errors

License problem in the My Kaspersky account

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2018 Nov 06 ID: 14697

When activating a Kaspersky Lab application, you may get an error message saying that the license is not available or there is a problem with the license in your My Kaspersky account.

Solution

Send the license to the device from your account at My Kaspersky. See the Online Help page for instructions.

What to do if the error persists

If the issue persists, submit a request to Kaspersky Lab technical support via the My Kaspersky portal. Please include a detailed description of the issue.

For information on how to use My Kaspersky, see the Online Help page.

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