Unknown server error when creating a My Kaspersky account

Latest update: March 10, 2021 ID: 14767
The article refers to Kaspersky Security Cloud 19 — Family, Personal, and Free.

When creating a My Kaspersky account during activation of Kaspersky Security Cloud throught he application interface, an unknown server error may occur.


Try creating an account on the My Kaspersky website and activate the application through it.  

What to do if the error persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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