Support

General

General articles
General articles
Knowledge Base
FAQ Forum Recovery tools Contact Customer Service
 
 

Unknown server error when creating a My Kaspersky account

Latest update: July 11, 2023 ID: 14767
 
 
 
 
The article refers to Kaspersky Security Cloud 19 — Family, Personal, and Free.
 
 
 
 

When creating a My Kaspersky account during activation of Kaspersky Security Cloud throught he application interface, an unknown server error may occur.

Solution

Try creating an account on the My Kaspersky website and activate the application through it.  

What to do if the error persists

If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

 
 
 
 
 
The newest Kaspersky solutions. More than just an anti‑virus.
Complete security in the digital world for you & your family. Choose your perfect solution for any device.
Kaspersky Safe Kids. Watch over your children, even when you’re not around.
GPS tracking, parent control of the mobile and social networks for your children’s security. There’s one license for all devices.
Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.