A scan task freezes or stops

This article concerns:

• Kaspersky Security Cloud
• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Small Office Security

Issue

A scan task (quick scan, full scan or selective scan) freezes or stops.

Possible causes

• Hardware of your computer does not meet system requirements for Kaspersky applications. 
• iChecker or iSwift technologies are disabled in the settings of a Kaspersky application. For details about iChecker and iSwift, see Online Help.

Solution

1. Make sure your computer meets the system requirements. For system requirements, see Online Help:
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security
2. Enable iChecker and iSwift. See the guide below.

How to enable iChecker and iSwift

What to do if the issue persists