A scan task stops responding or stops at a certain point

This article concerns:

• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Security Cloud
• Kaspersky Small Office Security

Issue

A scan task (quick scan, full scan or selective scan) freezes or stops.

Possible causes

• Hardware of your computer does not meet system requirements for Kaspersky Lab applications. 
• iChecker or iSwift technologies are disabled in thr settings of a Kaspersky Lab application. For information about iChecker and iSwift, see Online Help.

Solution

1. Make sure your computer meets the system requirements. For system requirements, see the following articles:
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud
   • Kaspersky Small Office Security
2. Enable iChecker and iSwift. To do so:

   1. In the main application window, click .

   2.  

   2. Go to the Scan section and select Advanced Settings.

   3. In the drop-down list, select Full Scan settings.

   4.  
      

   4. Select Additional Settings.

   5.  
      

   5. In the Scan technologies section, select the checkboxes for iSwift Technology and iChecker Technology.

   6.  
      

3. iSwift and iChecker are enabled.

4. Repeat the steps for Quick Scan and Selective Scan tasks.

What to do if the error persists