What to do if a Kaspersky application blocks my website or application

Issue

A Kaspersky application does not allow opening your website or application.

Cause

In case if:

• Your website is blocked by a Kaspersky application, the website has possibly been hacked and contains malicious code or phishing links.
• Your application is blocked by a Kaspersky application, it may be a false detection.

Solution

Update the databases and check the website or the application file using OpenTIP.

If the website or the file was identified as safe, but the issue persists, contact:

• Kaspersky Customer Service if you are using a Kaspersky application for home.
• Kaspersky technical support if you are using Kaspersky Endpoint Security.

In your request, provide the following information:

• The name and version of your Kaspersky application
• Request type: Malware
• Request topic: False positive
• The operating system version
• The sample file or full link to the object on the website that was detected as a false positive. Add the file to a password-protected archive. Set the password infected and specify it in your request.
• The database update date of the Kaspersky application

Attach a screenshot of the detection and the trace file of your Kaspersky application that records the moment of the detection.

Useful references

How to reduce risks of false detections in a critical infrastructure