A scan task freezes or stops

Latest update: July 13, 2023 ID: 14825
Show applications and versions that this article concerns
  • Kaspersky Standard, Plus, Premium
  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security


A scan task (quick scan, full scan or selective scan) freezes or stops.

Possible causes

  • Hardware of your computer does not meet system requirements for Kaspersky applications. 
  • iChecker or iSwift technologies are disabled in the settings of a Kaspersky application. For details about iChecker and iSwift, see Online Help.


  1. Make sure your computer meets the system requirements. For system requirements, see Online Help:
  2. Enable iChecker and iSwift. See the guide below.

How to enable iChecker and iSwift


What to do if the issue persists

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