Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

This article concerns:

• Kaspersky Basic, Standard, Plus, Premium
• Kaspersky Security Cloud
• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Small Office Security

Issue

Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".

Solution

Try to install the product once again. To do so:

1. Download the application installer.
   • Kaspersky Basic, Standard, Plus, Premium
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security
2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information or Subscription details checkbox.
3. Restart your PC.
4. Run the installation file and follow the instructions from these articles:
   • Kaspersky Basic, Standard, Plus, Premium
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security

The application has been reinstalled.

 

What to do if the error persists