General recommendations for solving database update issues in Kaspersky applications
Latest update: December 9, 2024
ID: 13285
Show applications and versions that this article concerns
- Kaspersky Standard, Plus, Premium
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
Issue
Automatic and scheduled updates don’t start. After an attempt to run an update manually, you get the following:
- The main window is red or yellow.
- The “Protection is at risk” or “Protection may be at risk” notifications in the main window.
- “Databases are out of date” or “Databases are extremely out of date” warnings in the Database update window.
Solution
Step 1. Check the settings of a Kaspersky application
- Change the PC performance optimization settings using the instructions for your application:
- Disable the Limit traffic on metered connections using the instructions for your application:
- Disable a proxy server using the instructions for your application:
Step 2. Check the computer settings
- Check the system date and timezone.
- Check if the DNS service works correctly. If the service is not running, restart it.
If the DNS service is working, but the issue persists, try entering the address of another DNS server. - Reset proxy server settings in the operating system using the instructions.
- Check the availability of Kaspersky Lab update servers. To do this, click any of the links in the server address list. If the server page is successfully downloaded, the the Kaspersky Lab servers are accessible.
What to do if the issue persists
- Find the name of the error using the instructions for your application:
- Contact Kaspersky Customer Service.
How to configure the PC performance optimization in Kaspersky Standard, Plus, Premium
- On the main application screen, click
.
To learn how to open the main application window, see the instructions. - Go to Performance settings → PC performance optimization.
- Clear the following check boxes:
- Battery Saver
- Game Mode
- Click Save.
- Click Confirm if requested.
How to configure the PC performance optimization in Kaspersky Small Office Security
- On the main application screen, click .
To learn how to open the main application window, see the instructions.
- Go to Performance settings → PC performance optimization.
- Clear the following check boxes:
- Battery Saver
- Focused Work Mode
- Postpone computer scan tasks when the CPU and disk systems are at high load
- Click Save.
- Click Confirm if requested.
How to configure the PC performance optimization in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- On the main application screen, click .
To learn how to open the main application window, see the instructions.
- Go to the General section and clear the following check boxes in the Performance section:
- Disable scheduled scan tasks while running on battery power
- Use Gaming mode
- Click Save.
How to disable the Limit traffic on metered connections option in Kaspersky Standard, Plus, Premium
- Click in the main window of a Kaspersky application. Select Security settings.
- To learn how to open the main application window, see the instructions.
- Select Advanced settings → Network settings.
- Clear the Limit traffic on metered connections check box.
- Click Save.
- Click Confirm if requested.
How to disable the Limit traffic on metered connections option in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- On the main application screen, click .
To learn how to open the main application window, see the instructions.
- Go to the Network settings section and clear the Limit traffic on metered connections check box in the Cost-Aware Networking block.
- Click Save.
How to disable a proxy server in Kaspersky Standard, Plus, Premium, or Kaspersky Small Office Security
- On the main application screen, click .
- Go to Security settings and select Network settings.
- Click Proxy server settings.
- Select Do not use proxy server in the window that opens and click ОК.
- Click Save.
- Click Confirm if requested.
How to disable a proxy server in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- On the main application screen, click .
- Go to Network settings and select Proxy server settings.
- Select Do not use proxy server and click ОК.
Where to find the name of the update error in Kaspersky Standard, Plus, Premium, or Kaspersky Small Office Security
- In the main application window, click View all in the Timeline block.
- To learn how to open the main application window, see the instructions.
- In the window that opens, you will see the history of update tasks. Click the task that wasn’t completed.
- Enter the password to continue and click Confirm if necessary.
- The task log will open. Find the line with the error and add it to your request to Kaspersky Customer Service.
Where to find the name of the update error in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security
- On the main application screen, click Database Update.
- To learn how to open the main application window, see the instructions.
- Click the Failed link.
- In the window that opens, you will see the list of update tasks. Click
next to the failed task. - The task log will open. Find the line with the error and add it to your request to Kaspersky Customer Service.
