Kaspersky Security Cloud 19 for Windows

"Connection is not authorized" error

Latest update: December 29, 2022 ID: 14696


The application was unable to connect to your My Kaspersky account.


  1. In the main application window, click on your My Kaspersky account and select Change account

Changing the My Kaspersky account

  1. Click Continue.

Confirming a change of My Kaspersky account

  1. Enter your My Kaspersky account details and click Sign in

Connecting the application to My Kaspersky

What to do if the error persists

If the issue persists, submit a request to Customer Service by choosing the topic of your request.

Was this information helpful?
Thank you for your feedback!