Cannot load data to view in the Event Processor section

Problem

After restarting Kaspersky MLAD, it is impossible to upload data for viewing the events history and/or pattern history in the Event Processor section (the Process request button is not available). This problem may also arise after changing the settings of the Event Processor service.

Solution

To resume uploading of data for viewing the events history and/or pattern history in the Event Processor section:

It is recommended to wait for several minutes. After Kaspersky MLAD is restarted, the state of the Event Processor service is restored. It may take several minutes to restore the state of the service if there is a significantly large number of processed events or registered patterns. Until the state of the Event Processor service is restored in the Event Processor section, requests are not fulfilled, data is not updated, and data received from the CEF Connector is not processed. This data is temporarily stored in the system message queue and is processed after the state of the Event Processor service is restored.