Hypervisor-powered protection against screenshots does not work in Kaspersky Internet Security 2016

 

Kaspersky Internet Security 2016

 
 
 

Hypervisor-powered protection against screenshots does not work in Kaspersky Internet Security 2016

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2016 Nov 25 ID: 12137
 
 
 
 

In some cases, you may encounter the error Hypervisor-powered protection against screenshots does not work. This can happen if Safe Browser is turned on computers under Windows 8Windows 8.1 (x64), or Windows 10 with Kaspersky Internet Security installed and running. The error means that Safe Browser cannot protect your computer from malware which secretly takes screenshots of your actions on the computer. 


Possible causes of the error:

  • Hardware incompatibility. Processor and motherboard of your computer must support virtualization.
  • Protection is not enabled in the product settings.  

    Solution : select the check box  Block capturing screenshots in Protected Browser  in the product settings.  

  • Virtualization is blocked in BIOS settings. 

    Solution: enable third-party hypervisor support in BIOS settings.

  • Virtualization is blocked by other software. 

    Solution: close all applications that use the hypervisor (for example, VMWare) and restart the protected browser.

Follow the steps below to find out the cause of the error and fix it: 
     
 
 
 
 

1. Check if Protection against screenshots is enabled

 
 
 
 
 

2. Check if virtualization is supported

 
 
 
 
 

3. Enable the support of third-party hypervisors in BIOS

 
 
 
 
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