Kaspersky Internet Security for Mac Version 2016

How to get update and scan reports in Kaspersky Internet Security 16 for Mac

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To find out the cause of the issues that may occur when you update databases or scan your device for viruses, Kaspersky Lab Technical Support may ask you to send a report of the task. 

Create a detailed scan or update report:

1. Open the preferences window in Kaspersky Internet Security 16.
2. Go to the Reports tab and select a check box Log non-critical events.

3. Run a scan or database update and wait until it is completed or returns an error.
4. In the macOS menu, select Protection → Reports.

5. In the left frame, click Update or Scan and click the latest completed task.
6. In the upper-right corner, click the Export icon.

7. Type a unique name for the report and select the folder to save it. Click Save.

8. Clear the check box Log non-critical events.

 

How to send the request to Kaspersky Lab Technical Support

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