After you have sent a request to Technical Support, Kaspersky Lab engineers can ask you to collect logs of your Android smartphone. By default, log files are inaccessible. To get access, allow USB debugging.
To collect the information you need, allow USB debugging for programmers. By default, USB debugging is not allowed. To get access:
adb logcat –v threadtime > c:\log.txt
The log file will be created.
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