Main reasons for errors delivering one-time passwords for My Kaspersky or Small Office Security Management Console

 

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Main reasons for errors delivering one-time passwords for My Kaspersky or Small Office Security Management Console

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Latest update: 2019 Sep 13 ID: 14663
 
 
 
 
CauseSolution
A fault with the mobile phone.Fix the fault with the mobile phone and request a new one-time password.
The SMS with the password ended up in the spam folder or a folder for suspicious messages.Check these folders on the phone.
A malfunction with the mobile connection.Contact the technical support department of your mobile network provider or request a new one-time password a little later.
The mobile phone has been infected with a virus.Scan the mobile phone using an anti-virus app and fix the issue. Request a new one-time password.
One-time passwords cannot be sent to phones in your region.Check whether this feature is available by contacting Kaspersky Lab technical support.

If the issue persists, submit a request with a detailed description of the problem to Kasperky Lab technical support: 

 
 
 
 
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