What to do if you don’t receive a one-time security code on your mobile phone, or the code is not generated in your authenticator app when trying to connect to My Kaspersky
If a one-time security code is not sent to your mobile phone within the time specified in the login window, use the instructions in the article.
If the security code is not generated in your authentication app:
- Make sure the time on your device matches your time zone.
- Contact Customer Service of your authentication app producer.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky Customer Service.