How to collect basic diagnostic information from a computer using the collect.sh script

This article concerns: 

• Kaspersky Endpoint Security 11 for Mac
• Kaspersky Endpoint Security 11 for Linux
• Kaspersky Security 8.0 for Linux Mail Server
• Kaspersky Scan Engine

To troubleshoot the issue, a Kaspersky technical support engineer may ask you to attach a report created using the collect.sh script.  The report will collect all basic diagnostic information from a computer running a Unix-based operating system.

Before sending the report to technical support, remove all information that you consider confidential from it.

To create the report:

1. Download the archive with the script: collect.tar.gz.
2. Copy the archive to the computer on which the product that doesn’t work correctly is installed.
3. Extract the files from the archive:

# tar -xzf collect.tar.gz

4. Set the rights for running the script:

# chmod +x collect.sh

5. Run the script with the administrator rights:

# ./collect.sh

The report will be created in folder /tmp/$HOST_NAME-collect.tar.gz.