Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

When you contact Kaspersky Technical Support, always include the following information:

• Your Kaspersky Endpoint Security Cloud user email.
• The Kaspersky Endpoint Security Cloud server address (starting with https://s0XX.cloud.kaspersky.com:8080) of the workspace that you experience problems in.
• Whether the issue is related to one or several of your workspaces.

  An instance of Kaspersky Endpoint Security Cloud created for a specific company. When you create a workspace, Kaspersky creates and configures the infrastructure behind this workspace. You use Kaspersky Endpoint Security Cloud Management Console to manage your workspace and the security applications installed on the devices of the company.

• The workspace ID (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
• The license ID (also listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
• The name of the browser that you use, plus full version information.
• How many devices are affected.