How to get trace files for Kaspersky Safe Kids for Windows
Switch to the premium version of Kaspersky Safe Kids
In the premium version, you can check the location and battery level of your child's device, view YouTube search history, and set the device use schedule.
In order to process requests, Kaspersky Customer Service may require reports on how the application’s components are functioning. These reports are called trace files.
We do not recommended following the instructions below without first consulting a Customer Service specialist. If enabled accidentally, tracing can lead to disk space shortage.
How to get trace files
- In the lower-right corner of the Desktop, click
. - Right-click on the
icon and select Settings from the shortcut menu.
- Enter your My Kaspersky account details.
- Go to the Log events section.
- Select the Log application events checkbox.
- Read through the Technical Support Statement carefully. Select the checkbox if you agree to the terms.
- Click Save.
- In the lower-right corner of the Desktop, click .
- Right-click and select Quit Kaspersky Safe Kids.
- Sign in to your My Kaspersky account.
- Run Kaspersky Safe Kids again. To do so, double-click the application icon on your Desktop.
- Reproduce the issue.
How to locate and send the trace files to Kaspersky Customer Service
The application saves trace files in the LOG format with unique names: [Product name]_[Product version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
For example: SAFEKIDS.1.0.5.6123e_05.18_22.32_4180.GUI
To locate the trace files that have been generated:
- Press Win + E on your keyboard.
- In the address bar of Windows Explorer, enter: %ALLUSERSPROFILE%\Kaspersky Lab\
- Press Enter on the keyboard.
- Go to Kaspersky Safe Kids (product version) → Logs. The folder containing the trace files is now open.
- Copy the files to a separate folder.
How to disable tracing
the folder %ALLUSERSPROFILE%\Kaspersky Lab\
Before disabling tracing, make sure that you have copied the files.
- In the lower right corner of the screen, click .
- In the context menu of the icon click Settings.
- Enter your My Kaspersky account details.
- Go to Log events.
- Clear the checkbox Log application events.
- Click Save.
Tracing is now disabled.
