Main known issues in Kaspersky Small Office Security 2 work
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Kaspersky Small Office Security 2.0 (PC)


Main known issues in Kaspersky Small Office Security 2 work

Back to "Troubleshooting"
2012 Jan 24 ID: 5805

Applies to:
  • Kaspersky Small Office Security 2 for Personal Computer
  • Kaspersky Small Office Security 2 for File Server

    Known issues in Kaspersky Small Office Security 2 functioning are the following:

    • If a threat in OLE object is detected, the application does not suggest the user to perform disinfection. The file in which the threat was detected can be placed in quarantine or removed.
    • Web Anti-Virus does not notify the user about downloaded files.
    • When a program with a long name is added to the list of programs to be started in Safe Run, there appears in the list a scroll bar, which may be inconvenient to use.
    • Problems with display of some files in special defragmentation software PageDefrag are possible.
    • In some cases the "^" key on the virtual keyboard stays pressed. You need to right-click the key to release it.
    • Complex filtering may work incorrectly in report windows.
    • Emails received in the common Microsoft Windows environment may not be displayed in the Safe Run in the Microsoft Outlook Express (Windows Mail) email client.
    • When the Permanently Delete Data function is used in XP Mode in Windows 7, an error deleting file(s) may be reported. However, the files are deleted without any possibility of restoring them.
    • An encrypted container, connected as a virtual disk drive, cannot be disconnected by means of the "Eject" command in the Windows Explorer context menu. To disconnect encrypted containers, use the "Disconnect container" item in the Windows Explorer context menu of the disk drive or the "Encrypt data" option in the Kaspersky Small Office Security 2 interface.
    • When using some HTTP proxies, interception of IM may be not possible in some protocols.
    • In Windows XP, data restore from backup using the Recovery Tool is only possible if you have logged in under an account included in the "Backup operators" group or the "Administrators" group of users. For other accounts, data restore will not be performed due to a file access error.
    • In Microsoft Windows 7, closing of all windows from the taskbar is not supported.
    • In Microsoft Windows 7, closing the product window by previewing the toolbar is not supported.
    • The full-fledged switch to the English localization using SHIFT+F12 only works from the main window of the product.
    • The order in which statuses are displayed in the main application window next to the protection status indicator, may not match the status' priorities.
    • While the backup task is running, the status "One of the backup tasks failed to complete" is displayed in the main application window next to the protection status indicator.
    • The default protection settings cannot be restored.
    • AVZ reports cannot be created in 64-bit operating systems.
    • Password Manager supports ICQ and QQ2009 instant messaging clients with a limited functionality: automatic fill-in of fields is only possible after the account is added to the Password Database manually.
    • Password Manager does not support the web browser Opera.
    • The list of trusted web addresses in Password Manager is not saved after application restart.
    • The option to autofill user accounts on the website when using Internet Explorer 8 is missing from Password Manager.
    • Automatic startup of backup fails when a removable medium is connected.
    • After a backup storage is deleted, it remains on the list of available storages until the Backup and Restore window is closed or the user switches to another window.
    • Enabling control of communication in social networks may block logging in Facebook.
    • IM control in the Web Policy Management does not intercept the following messages:
      • Some messages transferred by the Jabber protocol via Miranda IM.
      • Messages transferred via Google Talk.
    • If Web Policy Management has imposed a time limit on the use of computer, no notification of the forthcoming end of the session is displayed.
    • Blocking some applications by means of the Web Policy Management may result in error notifications (for example, when blocking the startup of qqdownload.exe) or freeze the operating system (for example, when blocking the startup of qq.exe).
    • Office Update Server cannot be removed from the list of computers in the Management Console Configuration Wizard as long as it remains the office update server.
    • When viewing the list of issues for Management Console, some actions on the list are unavailable (both for remote computers and for the local computer).
    • In the "Trial license installed" status (for remote computers), an invalid date of license expiration (date of local computer license expiration) is displayed, if the license status is viewed from Management Console.
    • Irreversible deletion of files with very long names is not supported.
    • The Anti-Spam plug-in does not support Thunderbird 3.1 and Thunderbird Portable.
    • The URL Advisor plug-in (including the Virtual Keyboard) does not support Internet Explorer 9 and Mozilla Firefox.
    • The activation process freezes for a while if the "Activate later" option is selected in the Activation Wizard.
    • Sometimes, files created by applications in the Safe Run cannot be deleted when the Safe Run is cleared.
    • Starting the application removal process during an update causes the removal process to be suspended until the update finishes.
    • Running updates of anti-virus databases and application modules can sometimes slow the operation of the computer.
    • Tasks run according to schedule are not suspended under server-based operating systems in full-screen mode or in presentation mode.
    • Shortcuts for containers are not supported under the Microsoft Windows XP 64-bit operating system.
    • Help is not available if the application is installed in a folder named in a language other than the one used by the operating system interface.
    • When removing the application from Microsoft Windows Server 2003, files with the .dat extension are not deleted from the folder, to which the application was installed.
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