Support

General

General articles
General articles
Knowledge Base
FAQ Forum Recovery tools Contact Customer Service
Dumps and reports
Sort by
How to take a screenshot28 March 2023
How to find the name and the version number of a Kaspersky application13 February 2023
How to get installation and removal traces of Kaspersky applications14 July 2023
How to get a full memory dump when Windows Vista, Windows 7, 8, 8.1, 10, or 11 stops responding31 August 2023
How to get a Problem Steps Recorder log in Windows 731 August 2023
Get System Info tool01 September 2023
kl1_log tool31 August 2023
Windows 7 memory dump31 August 2023
How to get a Microsoft Outlook log file11 January 2018
EICAR test file for checking Kaspersky applications' behavior13 September 2023
How to get a process dump file using kldumper.exe 27 January 2021
How to get dump files of AVP.EXE process for a Kaspersky application07 June 2023
How to export and import Windows registry keys 12 October 2021
How to get a Steps Recorder log in Windows 831 August 2023
How to collect logs for Kaspersky Consumer programs in Windows01 September 2023
How to get a full memory dump when Windows 7, 8, 8.1, 10, or 11 crashes with a blue screen31 August 2023
Contacting the Anti-Spam Lab22 April 2022
How to collect logs of Process Monitor10 August 2023
How to get the dump file of a process in Windows 7, 8, 8.1, 10, 11 or Windows Server 2008, 2012, 2016, 201911 July 2022
How to get a complete memory dump when Windows 10 crashes with a blue screen31 August 2023
How to get traces for Kaspersky products31 August 2023
How to get Android smartphone's log file31 August 2023
How to collect network traffic logs with WireShark25 April 2023
How to open the Support window in a Kaspersky application14 July 2023
Statement regarding data processing when contacting technical support\customer service ("Support Statement")04 September 2023
AVZ computer scanning tool31 August 2023
How to create a bug report on Android devices and send it to Kaspersky31 August 2023
How to create a report about an Android device using the DumpAndroidApps utility and send it to Kaspersky29 December 2022
How to find the version of your operating system31 August 2023
The Android Debug Bridge (adb) tool22 January 2021
How to enable or disable debugging mechanisms in beta version of a Kaspersky application01 December 2021
About Trojan.Multi.Accesstr03 March 2021
How to collect console and HAR logs01 September 2023
How to get System Watcher logs for a Kaspersky application31 August 2023
Windows crashes with a blue screen after a Kaspersky application for business is installed31 August 2020
How to collect basic diagnostic information from a computer using the collect.sh script09 December 2022
Files to send to Kaspersky technical support in case of PDM malware detection22 July 2022
How to configure file and folder access auditing in Windows12 December 2022
Showing 1-10 of 38
The newest Kaspersky solutions. More than just an anti‑virus.
Complete security in the digital world for you & your family. Choose your perfect solution for any device.
Kaspersky Safe Kids. Watch over your children, even when you’re not around.
GPS tracking, parent control of the mobile and social networks for your children’s security. There’s one license for all devices.
Did you find what you were searching for?
Thank you for your feedback!