Web pages are displayed incorrectly or fail to load after Kaspersky Internet Security 2013 has been installed

 

Kaspersky Anti-Virus 2013

 
 
 

Web pages are displayed incorrectly or fail to load after Kaspersky Internet Security 2013 has been installed

Back to "Troubleshooting"
2014 Aug 25 ID: 9058
 
 
 
 

After installation of Kaspersky Anti-Virus you may notice that web pages are displayed incorrectly. In such case, follow the steps below:

Step 1. Disable  the application self-defense (Open the main program window –> Settings –> the Advanced Settings tab –> Self-Defense –> clear the Enable Self-Defense check box –> OK).

Step 2. In the C:\ root directory, create the folder http_packets.

Step 3. Enable traces on the Recommended level using the utility from the application interface.

Step 4. Perform the following actions:

    • If your computer works under Windows XP/Vista/7 (32-bit):
      • run the file trace_httpanzl.reg from the folder x86 located in the http_panzl13.zip

    • if your computer works under Windows XP/Vista/7 (64-bit):
      • run the file trace_httpanzl.reg from the folder x64 located in the http_panzl13.zip.

Step 5. Restart Kaspersky Anti-Virus. To do it, perform the following:

  1. Right-click the Kaspersky icon in the right lower part of the screen.
  2. Select Exit from the context menu.

  1. Click Start.
  2. Select the All programs item.
  3. Select Kaspersky Anti-Virus from the list of applications.
  4. Select Kaspersky Anti-Virus from the application context menu that will open.

Step 6. Save the program settings to the folder C:\http_packets (Open the main program window –> Settings –> the Advanced Settings tab –> Manage Settings –> Export –> in the window Please specify a configuration file select the C:\http_packets folder and enter a file name –> click Save).

Step 7. Reproduce the problem: launch the Internet browser and try to open the website which failed to open.

Step 8. Make a screenshot of the website.

Step 9. Close the browser.

Step 10. Pack all files in the folder C:\http_packets to an archive, for example, by WinZip, and give the archive a unique name. Delete all files from the folder C:\http_packets.

Step 11. Perform the following actions:

    • if your computer works under OS Windows XP/Vista/7 (32-bit):
      • run the file trace_httpanzl_OFF.reg from the folder x86 located in the http_panzl13.zip

    • if your computer works under OS Windows XP/Vista/7 (64-bit):
      • run the file trace_httpanzl_OFF.reg from the folder x64 located in the http_panzl13.zip.

Step 12.  Disable traces on the Recommended level using the utility via the program interface.

Step 13.  Enable the application self-defense (Open the main program window –> Settings –> Advanced Settings tab –> Self-Defense –> select the Enable Self-Defense check box –> OK).

Step 14. Get the report about the system state using the application's utility.

Send the collected information with the description of the problem to Kaspersky Lab Technical Support via the My Kaspersky service.

 
 
 
 
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