How to disable license auto-renewal for Kaspersky solutions for home
Show applications and versions that this article concerns
- Kaspersky Standard, Plus, Premium
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Safe Kids
- Kaspersky Password Manager
- Kaspersky Secure Connection
You can disable auto-renewal through the provider from whom you bought the license. For instructions on how to identify your provider, see below.
| Where did you buy the license? | Your provider | How to disable auto-renewal |
|---|---|---|
| Kaspersky website | 2Checkout
Nexway Digital River Allsoft |
Use the guide for 2Checkout
Use the guide for Nexway Use the guide for Digital River Contact the Allsoft support |
| My Kaspersky | Digital River | Use the guide for Digital River |
| Through your internet service provider | In your ISP personal cabinet or by contacting the support service of your ISP |
To cancel subscription for a mobile application, follow the instructions.
After you disable auto-renewal, the current license will be valid until its expiration date. If you decide to start using the application again, buy an activation code and enter it manually using the instructions.
Enter the new activation code only after the current subscription expires.
How to identify the provider through which you purchased a solution
By order number
You can identify the provider through which you bought your Kaspersky solution by the order number. You can find the order number in the confirmation message sent to your email address after the purchase.
| Provider | Order number description | Examples |
|---|---|---|
| Allsoft | Order number has prefix ALLSOFT or A | ALLSOFT-22123406, A221234065 |
| Nexway | Order number starts with 2 or 3 and contains digits and Latin letters | 2A123BEC45D, 3B123FAC76F |
| Digital River | Order number contains 11 or 12 numeric digits | 20564778810, 11252652307, 34297772062 |
| 2Checkout | Order number contains 8 numeric digits | 22122857, 21992673 |
By bank card transactions history
You can identify your provider by the transaction details in your bank card transactions history.
Your provider is Allsoft, if the operation contains:
- KASPERSKYLAB
- KASPERSKY_APPLEPAY
- Kaspersky Google Pay
- Kaspersky Samsungpay
- NiltaSoft Limited
- PayU Niltasoft
- Pag*BoaCompra
- Kasperskylab.vn
- Kasperskylab.th
- Система "Расчет" ЕРИП
- ALLSOFT.KZ
Your provider is Nexway, if the operation contains:
- NW
- Nexway
Your provider is Digital River, if the operation contains:
- DR*Kaspersky Lab
- DR*Kaspersky BD
- DR*EFMSPL
Your provider is 2Checkout, if the operation contains:
- 2CO.com*kaspersky
- 2CO.com*top-logiciels
- 2CO.com*sandbox
- 2CO.com*alliance.kaspe
- 2CO.com*verisium
- Kaspersky Lab 2Checkout
- avng8.com*kaspersky
- top-logiciels.com
- sandbox.usa.kaspersky
- alliance.kaspersky.com
- verisium.com
- kaspersky.nl
- kaspersky.ro
- kaspersky.ca
- kaspersky.com
- kaspersky.be
- kaspersky.fr
What to do if you couldn't cancel auto-renewal of your license
Contact us or our partners:
- In case you purchased the code via the Kaspersky website or via My Kaspersky, contact Kaspersky Customer Service.
- If you made your purchase via a different Kaspersky partner, you will need to contact them directly.
What information to provide
Before contacting the seller, please make sure you have the following information at hand:
- The description of the issue
- The date of the purchase
- Your full name
- The e-mail address that you have used for the purchase
- Order number from the confirmation e-mail