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You can disable auto-renewal through the provider from whom you bought the license. For instructions on how to identify your provider, see below.
For instructions on how to cancel subscription for a mobile application, see this article.
Until you disable auto-renewal, funds for the next period will be withdrawn automatically.
After you disable auto-renewal, the current license will be valid until its expiration date. If you decide to start using the application again, you will need to buy a license (see this article for instructions) and enter the activation code manually (see this article for instructions).
Enter the new activation code only after the subscription expires.
You can identify the provider through which you bought your Kaspersky solution by the order number. You can find the order number in the confirmation message sent to your email address after the purchase.
You can identify your provider by the transaction details in your bank card transactions history.
Your provider is Allsoft, if the operation contains:
Your provider is Nexway, if the operation contains:
Your provider is Digital River, if the operation contains:
Your provider is 2Checkout, if the operation contains:
You can only cancel auto-renewal of your license via My Kaspersky if you purchased the license via your My Kaspersky account.
If you don't have the Manage subscription option, then your subscription was not bought through My Kaspersky. Use one of the guides above.
Auto-renewal will be cancelled.
Contact us or our partners:
Before contacting the seller, please make sure you have the following information at hand:
How to cancel an app subscription for mobile devicesAbout auto-renewal for Kaspersky solutions for home
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