Make sure you turn off auto-renewal in advance. If you turn off auto-renewal, you will be automatically charged for the next license term two days before the current license expiration date.
Depending on where you purchased the license with auto-renewal, you will need to do the following:
For instructions on how to cancel subscription for a mobile application, see this article.
After you disable auto-renewal, the current license will be valid until its expiration date. If you decide to start using the application again, you will need to buy a license (see this article for instructions) and enter the activation code manually (see this article for instructions).
Digital River is our partner that processes orders made via Kaspersky website and My Kaspersky.
To cancel auto-renewal through the Digital River support website:
Enter your e-mail address and the last 4 digits of the bank card you used to make the purchase. Click Find order.
Alternatively, enter the order number and the password from the order confirmation e-mail. Click Find order.
The license auto-renewal will be cancelled.
You can only cancel auto-renewal of your license via My Kaspersky if you received the license via your My Kaspersky account.
Contact us or our partners:
Before contacting the seller, please make sure you have the following information at hand:
How to cancel an app subscription for mobile devicesHow to enable license auto-renewal for Kaspersky solutions for home
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