Digital River is our partner that processes orders made via Kaspersky website and My Kaspersky.

To cancel auto-renewal through the Digital River support website:

1. Open the Digital River support website.
2. Locate your order in one of the following ways:

   • Enter your e-mail address and the last 4 digits of the bank card you used to make the purchase. Click Find order.

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   • Alternatively, enter the order number and the password from the order confirmation e-mail. Click Find order.

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3. Click Cancel in the Subscription details window.

4. Click Checkout.

The license auto-renewal will be cancelled.

You can only cancel auto-renewal of your license via My Kaspersky if you received the license via your My Kaspersky account.

1. Log into your My Kaspersky account.
2. Open the Licenses tab and click Details.

3. Click Turn off.

4. Specify the reason why you want to cancel the subscription. Click Turn off auto-renewal.

The license auto-renewal will be cancelled.

Contact us or our partners:

• In case you purchased the code via the Kaspersky website or via My Kaspersky, contact Kaspersky Technical Support.
• If you made your purchase via a different Kaspersky partner, you will need to contact them directly.

What information to provide

Before contacting the seller, please make sure you have the following information at hand:

• The description of the issue
• The date of the purchase
• Your full name
• The e-mail address that you have used for the purchase
• Order number from the confirmation e-mail