Digital River is our partner that processes orders made via Kaspersky website and My Kaspersky.

You can cancel auto-renewal of a license purchased on the Kaspersky website using one of the following methods:

• Through the Digital River support website
• By submitting a request via the Kaspersky Online Store's customer service form

How to cancel auto-renewal through the Digital River support website

1. Open the Digital River support website.
2. Locate your order in one of the following ways:

   • Enter your e-mail address and the last 4 digits of the bank card you used to make the purchase. Click Find order.

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   • Alternatively, enter the order number and the password from the order confirmation e-mail. Click Find order.

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3. Click Cancel in the Subscription details window.

4. Click Checkout.

The license auto-renewal will be cancelled.

How to cancel auto-renewal by submitting a request

1. Open the Kaspersky Online Store's customer service form 
2. Enter the order number or the e-mail address.
3. Select the Subscription request subject.
4. Select Please cancel auto-renew on my subscription in the More specifically drop-down menu.
5. If necessary, describe the issue.
6. Click Send e-mail.

When auto-renewal of your license is cancelled, a notification will be sent to your specified e-mail address.

You can only cancel auto-renewal of your license via My Kaspersky if you received the license via your My Kaspersky account.

1. Log into your My Kaspersky account.
2. Open the Licenses tab and click Details.

3. Click Turned on.

4. Click Switch OFF.

5. Specify the reason why you want to cancel the subscription. Click Turn off auto-renewal.

The license auto-renewal will be cancelled.

Contact us or our partners:

• In case you purchased the code via the Kaspersky website or your My Kaspersky account, click this link and enter your order number and account password.
• Alternatively, contact Digital River's customer service department through their self-service portal.

If you made your purchase via a different Kaspersky partner, you will need to contact them directly.

What information to provide

Before contacting the seller, please make sure you have the following information at hand:

• The description of the issue
• The date of the purchase
• Your full name
• The e-mail address that you have used for the purchase
• Order number from the confirmation e-mail