How to disable license auto-renewal for Kaspersky solutions for home
Optimal protection for Windows
Kaspersky for Windows protects your digital life with technologies that go beyond anti-virus.
The article concerns:
- Kaspersky Basic, Standard, Plus, Premium
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
You can disable auto-renewal through the provider from whom you bought the license. For instructions on how to identify your provider, see below.
|Where did you buy the license?||Your provider||How to disable auto-renewal|
|Use the guide for 2Checkout
Use the guide for Nexway
Use the guide for Digital River
Use this guide or contact the Allsoft support
|My Kaspersky||Digital River||Use the guide for Digital River or My Kaspersky|
|Through your internet service provider||In your ISP personal cabinet or by contacting the support service of your ISP|
For instructions on how to cancel subscription for a mobile application, see this article.
Until you disable auto-renewal, funds for the next period will be withdrawn automatically.
After you disable auto-renewal, the current license will be valid until its expiration date. If you decide to start using the application again, you will need to buy a license (see this article for instructions) and enter the activation code manually (see this article for instructions).
Enter the new activation code only after the subscription expires.
How to identify the provider through which you purchased a solution
By order number
You can identify the provider through which you bought your Kaspersky solution by the order number. You can find the order number in the confirmation message sent to your email address after the purchase.
|Provider||Order number description||Examples|
|Allsoft||Order number has prefix ALLSOFT or A||ALLSOFT-22123406, A221234065|
|Nexway||Order number starts with 2 or 3 and contains digits and Latin letters||2A123BEC45D, 3B123FAC76F|
|Digital River||Order number contains 11 or 12 numeric digits||20564778810, 11252652307, 34297772062|
|2Checkout||Order number contains 8 numeric digits||22122857, 21992673|
By bank card transactions history
You can identify your provider by the transaction details in your bank card transactions history.
Your provider is Allsoft, if the operation contains:
- Kaspersky Google Pay
- Kaspersky Samsungpay
- NiltaSoft Limited
- PayU Niltasoft
- Система "Расчет" ЕРИП
Your provider is Nexway, if the operation contains:
Your provider is Digital River, if the operation contains:
- DR*Kaspersky Lab
- DR*Kaspersky BD
Your provider is 2Checkout, if the operation contains:
- Kaspersky Lab 2Checkout
How to cancel auto-renewal through My Kaspersky (only for licenses purchased via My Kaspersky)
You can only cancel auto-renewal of your license via My Kaspersky if you purchased the license for Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, or Kaspersky Small Office Security via your My Kaspersky account or you have the subscription for Kaspersky Basic, Standard, Plus, Premium.
- Log into your My Kaspersky account.
- Open the Subscriptions tab and select your subscription.
- Click Manage subscription → Turn off automatic renewal.
If you don't have the Manage subscription option, then your subscription was not bought through My Kaspersky. Use one of the guides above.
- Click Turn off in the lower-left corner.
- Specify the reason why you want to cancel the subscription. Click Turn off.
Auto-renewal will be cancelled.
What to do if you couldn't cancel auto-renewal of your license
Contact us or our partners:
- In case you purchased the code via the Kaspersky website or via My Kaspersky, contact Kaspersky customer service by choosing the topic and filling out the form.
- If you made your purchase via a different Kaspersky partner, you will need to contact them directly.
What information to provide
Before contacting the seller, please make sure you have the following information at hand:
- The description of the issue
- The date of the purchase
- Your full name
- The e-mail address that you have used for the purchase
- Order number from the confirmation e-mail