1. Press +R on the keyboard.
2. Type msconfig and click OK.        

3. Go to the Boot tab and click Additional options.

4. Select the Maximum memory checkbox and enter 2046. Click OK.

5. Click OK

6. Click Restart to apply the changes. 

Physical memory restrictions have now been enabled.

1. Free at least 25 GB on a system drive (usually, disk C:\).
2. Press +E combination on your keyboard.
3. Right-click This PC and select Properties from the shortcut menu.

4. Select Advanced system settings.

5. In the Startup and recovery section, click Settings.

6. In the Write debugging information section, select Complete memory dump from the drop-down menu.
7. Click OK

8. Click OK

9. Click OK.

10. Click Restart now.

11. After restarting the computer, reproduce the issue once again.

The full dump file has been created. By default, the dump file is saved in the Windows folder on the system drive with the name MEMORY.DMP.

1. Free at least 25 GB on a system drive (usually, disk C:\).
2. Click the search icon on the Windows taskbar.
3. Type “system” in the search field and select System.

4. Select Advanced system settings.

5. Follow the steps 5-11 from the instructions above.

The full dump file has been created. By default, the dump file is saved in the Windows folder on the system drive with the name MEMORY.DMP.

1. Launch the Windows registry editor. Press +R on the keyboard, type regedit and click ОК.
2. If the system prompts you for an administrator password or confirmation, enter the password or provide a confirmation.
3. Open the registry branch HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Control\CrashControl.
4. Set the parameter CrashDumpEnabled to 1.

A full memory dump will be available now in a drop-down list.

1. Add the file to an archive. See this article for instructions.
2. Submit a request to Kaspersky technical support by choosing the topic of your request.

Attach the archive with a dump file to your request.