How to get a complete memory dump when Windows 7, 8 or 8.1 crashes with a blue screen
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General articles: Dumps and reports

 
 
 

How to get a complete memory dump when Windows 7, 8 or 8.1 crashes with a blue screen

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2019 Jan 10 ID: 10659
 
 
 
 

After installing a Kaspersky Lab application, the operating system may crash and a blue screen may appear (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and either an application made by another company, or your computer’s drivers. 

If this issue occurs:

  1. Enable physical memory restrictions.
  2. Generate a complete memory dump file.
  3. Send the complete memory dump to Kaspersky Lab technical support. 
 
 
 
 
 

How to enable physical memory restrictions

 
 
 
 
 

How to get a complete memory dump

 
 
 
 
 

How to send the dump file to Kaspersky Lab technical support

 
 
 
 
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